SHIPPING & DELIVERY POLICY
At Hydro Carbon, we are committed to processing and shipping your order as quickly and efficiently as possible.
Order Processing Time
All in-stock orders are typically processed within 48โ72 business hours after payment has been successfully confirmed.
Please note that processing times may vary during high order volume periods, holidays, or for certain specialty items.
Shipping Methods
Orders are shipped from our Edmonton, Alberta, Canada warehouse using trusted carriers such as:
UPS Ground
FedEx Ground
Purolator Ground
Canada post
Pilot Freight
Shipping carrier selection may vary depending on the size, weight, and destination of the order.
Tracking Information
Once your order has shipped, you will receive a shipping confirmation email with a tracking number so you can monitor your package during transit.
Please allow some time for tracking information to update after the shipment has been created.
Delivery Time
Delivery times may vary depending on:
Your shipping destination
Carrier transit times
Product availability
Weather conditions or unforeseen carrier delays
Please note that delivery estimates are not guaranteed and may vary based on the shipping provider.
Important Shipping Notes
Orders are processed only after payment has been fully confirmed.
Shipping times apply to in-stock items only.
Some oversized or specialty automotive parts may require freight shipping and may take longer to arrive.
Customers are responsible for ensuring that the shipping address entered at checkout is accurate and complete.
Hydro Carbon is not responsible for delays caused by the carrier, weather, customs processing (if applicable), or incorrect shipping information provided by the customer.
โImportant Shipping Notesโ
Large or oversized items may require additional handling time and may be shipped separately depending on product dimensions and availability.
Damaged or Missing Packages
If your package arrives damaged, or if you believe your shipment is lost or missing, please contact us as soon as possible so we can assist you.
Contact Information:
Email: hydrocarbon.ca@gmail.com
Phone: (418) 255-0862
Location: Edmonton, Alberta, Canada
Thank you for shopping with Hydro Carbon.