PRIVACY POLICY
At Hydro Carbon, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or make a purchase from hydrocarbon.store
By using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
When you visit our website or place an order, we may collect certain personal information, including:
Name
Billing address
Shipping address
Email address
Phone number
Payment details (processed securely through third-party payment providers)
Order history
IP address
Device and browser information
Website usage and browsing behavior
We may also collect information when you contact us for customer support or submit a message through our website.
2. How We Use Your Information
We use the information we collect to:
Process and fulfill orders
Confirm payments and prevent fraudulent transactions
Arrange shipping and delivery
Send order confirmations, shipping updates, and customer service messages
Respond to customer support inquiries
Improve our website, products, and customer experience
Analyze website traffic and store performance
Comply with legal obligations
3. Payment Information
Hydro Carbon does not store your full payment card information on our servers.
Payments are processed securely through trusted third-party payment providers such as:
Shopify Payments
PayPal
Apple Pay
Google Pay
Other supported payment providers available at checkout
These payment providers handle your payment information in accordance with their own privacy and security practices.
4. Shipping and Order Information
To complete and deliver your order, we may share necessary customer and shipping information with shipping carriers and logistics providers, including but not limited to:
UPS
FedEx
Post Canada
Purolator
Other shipping providers used to fulfill your order
This information is only used for order processing, shipment handling, and delivery.
5. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to improve your browsing experience and help us understand how visitors use our site.
Cookies may be used to:
Remember cart and checkout activity
Improve website functionality
Analyze website traffic and performance
Support marketing and advertising efforts
Help prevent fraud and maintain site security
You can manage or disable cookies through your browser settings, but doing so may affect certain features of the website.
6. Third-Party Services
We may use third-party services to help operate our business and website, including:
Shopify (store platform and checkout)
Payment processors
Shipping carriers
Analytics providers
Advertising and marketing platforms
Customer communication tools
These third-party services may collect, use, and process your information in accordance with their own privacy policies.
We are not responsible for the privacy practices of third-party websites or services linked from our website.
7. Data Security
We take reasonable precautions and follow industry-standard practices to help protect your personal information from unauthorized access, misuse, loss, or disclosure.
While no method of transmission over the internet or electronic storage is 100% secure, we work with secure platforms and trusted service providers to protect customer information.
8. Data Retention
We retain your personal information only as long as necessary to:
Complete transactions
Fulfill orders
Provide customer support
Maintain records for legal, tax, accounting, and operational purposes
Once the information is no longer required, it may be securely deleted or anonymized where appropriate.
9. Your Rights
Depending on your location, you may have certain rights regarding your personal information, including the right to:
Request access to your personal information
Request correction of inaccurate information
Request deletion of your personal information (subject to legal or operational requirements)
Withdraw consent for certain communications
To make a privacy-related request, please contact us using the contact details listed below.
10. Marketing Communications
If you subscribe to our newsletter or marketing communications, we may send you updates about products, promotions, and store news.
You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting us directly.
Please note that even if you opt out of marketing messages, we may still send you transactional communications related to your orders or account.
11. Childrenโs Privacy
Our website is not intended for children under the age of 13.
We do not knowingly collect personal information from children under 13. If we become aware that personal information from a child has been submitted to us without verified parental consent, we will take steps to remove it.
12. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time to reflect changes to our practices, legal requirements, or website operations.
Any changes will be posted on this page and will take effect immediately upon posting unless otherwise stated.
Your continued use of the website after any updates are posted constitutes acceptance of those changes.
13. Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:
Hydro Carbon
Email: hydrocarbon.ca@gmail.com
Phone: (418) 255-0862
Location: Edmonton, Alberta, Canada