FAQ
Frequently Asked Questions
1. How long does order processing take?
In-stock orders are typically processed within 48โ72 business hours after payment has been successfully confirmed.
Processing times may vary during high-volume periods, holidays, or for certain specialty items.
2. Where do orders ship from?
Orders are shipped from Edmonton, Alberta, Canada.
3. How long does shipping take?
Shipping times vary depending on the product, destination, and shipping carrier.
In-stock orders are typically dispatched after processing, and delivery times may vary based on:
Shipping destination
Carrier transit times
Product size or freight requirements
Weather or unexpected carrier delays
For more details, please review our Shipping & Delivery Policy.
4. Will I receive tracking information?
Yes. Once your order has shipped, you will receive a shipping confirmation email with a tracking number so you can monitor your shipment.
Please allow some time for tracking information to update after the shipment has been created.
5. Do you ship oversized items?
Yes. Some larger automotive parts such as front lips, diffusers, spoilers, and other oversized components may require special handling or freight shipping depending on the size and destination.
These items may require additional processing or transit time.
6. How do I know if a part fits my vehicle?
It is the customerโs responsibility to verify product compatibility before placing an order.
Please carefully review the product title, description, fitment information, and vehicle compatibility details listed on the product page.
If you are unsure whether a part will fit your vehicle, please contact us before ordering and we will do our best to assist.
7. Do you offer fitment support?
Yes. If you have questions about whether a part may fit your vehicle, feel free to contact us before placing your order.
While we are happy to assist with general fitment guidance, customers are ultimately responsible for confirming compatibility before purchasing.
8. Are your parts made of real carbon fiber?
Product materials vary by item.
Some products may be offered in:
Carbon fiber-style finish
Gloss black finish
ABS plastic
Other material options depending on the product
Please review the product description carefully for the specific material and finish of each item before purchasing.
9. Do your products require professional installation?
Professional installation is strongly recommended for many automotive styling parts.
Depending on the product and vehicle, some items may require:
Automotive-grade adhesive tape
Screws or mounting hardware
Surface preparation
Minor adjustments for best fitment
Hydro Carbon is not responsible for damages, labor costs, or fitment issues caused by improper installation.
10. Do you accept returns?
Yes. We accept eligible return requests within 30 days of delivery.
To qualify for a return:
The item must be unused and uninstalled
The item must be in its original condition
The item must include original packaging, hardware, and accessories
Please review our Refund & Return Policy for full details and return eligibility.
11. Is there a restocking fee for returns?
If you choose to return an item instead of accepting a replacement (when applicable), a 10% restocking fee may apply.
Original shipping charges and return shipping costs may also apply depending on the reason for the return.
Please review our Refund & Return Policy for complete details.
12. What if my order arrives damaged or incorrect?
Please inspect your order as soon as it arrives.
If your item is:
Damaged
Defective
Incorrect
Missing parts
Please contact us as soon as possible so we can review the issue and provide a resolution.
We may request photos of:
The item
The packaging
The shipping label
13. Can I return an installed or used part?
No. Installed, used, modified, or damaged items are not eligible for return.
Returned items must be in their original condition and suitable for resale.
14. Are sale items returnable?
No. Sale items and gift cards are not eligible for return.
15. Can I cancel or change my order after placing it?
If you need to cancel or change your order, please contact us as soon as possible.
We cannot guarantee changes or cancellations once an order has been processed, packed, or shipped.
16. Do you offer exchanges?
If you would like a different item, the fastest option is to:
Request a return for the original item (if eligible), and
Place a new order for the replacement item
17. How can I contact Hydro Carbon?
If you have any questions about products, fitment, shipping, or your order, please contact us:
Hydro Carbon
Email: hydrocarbon.ca@gmail.com
Phone: (418) 255-0862
Location: Edmonton, Alberta, Canada
Instagram: @hydromods
Thank you for choosing Hydro Carbon.
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